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FAQS

Frequently Asked Questions (FAQs)

Call Before Delivery

  • This is a FREE service where the carrier calls you when your order is ready to be delivered or in most cases when they are on their way to your location.
  • If your shipment is going to a residence or a business with irregular hours, the carrier may reach out to you to schedule a delivery appointment. This may add an additional day to your order’s transit time.
  • If the carrier misses a delivery window, they will schedule another appointment with you. If the customer misses a delivery window, the customer is responsible for all re-delivery fees and must schedule another delivery time with the carrier.
  • The carrier will use the phone number listed with the shipping address to schedule delivery. If the carrier is unable to make delivery and reach the customer for multiple days, daily storage charges will be assessed to the customer.
  • Call Before Delivery will apply only to the items on your order that are shipping by common carrier. This service is not available for items that ship via Federal Express.

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Using A Freight Forwarder?

  • Most Freight Forwarders require a Booking Number or similar information at the time of delivery so they can easily identify you as their customer and accept your shipments. You should have received a Booking Number when you contacted your Freight Forwarder and alerted them that you will be shipping freight to their location.
  • To help ensure that your delivery goes smoothly, you should notify us in advance that you are shipping to a Freight Forwarder. Provide us with your Booking Number as well as your Freight Forwarder’s address, phone number and your shipment’s final destination. Providing this information will help prevent re-delivery fees from being charged.
  • NOTE: If your freight forwarder signs the incoming bill of lading and does not note any freight damage, we will not be responsible for any freight damage that may have occurred. We are also not responsible for any freight damage occurring at your freight forwarder or in-transit shipping to you.

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  • 89-20 Cooper Ave. Glendale NY 11385
  • (718) 897-3500

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